3 Years Experience
Outsourcing & Edtech
5+ Project Delivery
Various domain
Certified Professional
BA & PO & PM
Chao,
I'm Duyen
I’m a Business Analyst working with startups and big-name companies to build everything from automation systems to customer-facing products used by thousands.
Known as the “sprint girl”, I thrive in Scrum teams where fast iteration, collaboration, and problem-solving are key. I live for great teamwork by a strong sense of system logic, sharp functional analysis, and a keen eye for intuitive design.
This site showcases the awesome projects I’ve built with my awesome teammates.
Take a look!
PSPO II
PSPO I
IELTS
This web-based application is designed to simplify the process of selecting and installing AI-driven software toolkits. Based on user's system specification and the selected use case, the system automatically recommends a tailored list of compatible software tools with one-click installation.
Duration
Team
Role
2 months (cont)
10
Product Roadmap
Project Planning
Hardware Analysis
Use case specification
User Flow Mapping
UI/UX Renovation
70% reduction in setup time, enhancing PC and workstation marketing and sales for the client.
CPU/GPU Accelaration
Hardware Talored
AI Software Stack
Bootstrap Service
Package Installer
Warp
Key impact
AI-Powered HRM
Leverage AI and the power of local PCs to support HR tasks, including candidate search, evaluation, and selection in a natural language. Recruitment workflows with AI-powered automation for candidate management, meeting scheduling, notifications, and workspace for team collaboration.
Iris
Key impact
Delivered 6 demo scenarios achieving 80% intent recognition accuracy.
Local AI chatbot
LLM training model
Workflow Automation
Duration
Team
Role
2 months (cont)
4-9
Context-based Analysis
Feature Roadmap
UI Design
Firmware
A lightweight firmware updater for USB peripherals including mice, keyboards, and headsets produced by the client. The WebHID API enables direct communication with connected devices through supported browsers. This web application serves as a modern alternative to traditional desktop utilities, currently supports over 50 different device models.
Galleon
Duration
Team
Role
7 months
6
Product Analysis
UI/UX Renovation
Workflow Optimization
Scenario-based Testing Analysis
Key impact
Improved clearing time for showstopper and blocker defects despite limited resources and tight deadlines.
WebHID
Firmware Updater
Device Protocol
Cross Platform
Odoo ERP
Odoo ERP warehouse management system for a milk tea chain with 12 retail stores. The setup included master data configuration, centralized and store-level warehouse setup, inventory workflows (inbound, outbound, transfers), and real-time dashboards. Integrated product, pricing, invoicing, and logistics for seamless operations across locations.
TZT
Duration
Team
Role
1.5 months
2
Business Analysis
System Capability Analysis
Gap Analysis
Key impact
Enabled earlier detection of stock discrepancies, resulting in 30% faster order fulfillment.
ERP Customization
Inventory Control
Automated Reporting
Data Engine
System crawls hardware specification data, specifically for RAM and SSD components, across various computer brands including ASUS, MSI, HP, DELL, and ACER. This refined data from data engine powers a search feature on the client’s e-commerce website, allowing end-users to input their device model and receive compatible RAM and SSD product suggestions based on their system specifications.
Crawler
Key impact
Cut third-party data cost and improved real-time data update capability by up to 40%.
Data Refinement
Data Integration
RAM/SSD Specification
Duration
Team
Role
4 months
8
Data Structure Analysis
Variant Handling Logic
UI Design
Manual Validation
e-Vehicle Charger
EVC3 is a smart EV charging solution that includes a mobile app for end-users to locate and connect to physical charging stations for electric cars, initiate charging sessions, and make payments, along with a web-based management portal for operators to monitor charger status, set connection and charging states, manage customers, track revenue, and configure pricing based on location or time.
EVC3
Key impact
Redesigned and standardized the entire business documentation system, delivering 87 comprehensive Use Case specifications to streamline communication for the team.
OCP Protocol
Payment Intergration
Electric Vehicle
Charging Station Management
Duration
Team
Role
4 months
6
Requirement Elicitation
System Analysis
Documentation
Manual Testing
